Wild Tokyo Casino - Der Einzahlungsbonus des Spielers verzögert sich.

Good morning, I made two deposits and didn't receive the deposit bonus. It was supposed to be automatic, but that wasn't the case. The live chat was offline, and they didn't respond to my email until hours later.

Buongiorno, ho fatto due versamenti e non mi è stato dato il bonus sul deposito, dovevano essere in automatico ma cosi non è avvenuto. la live chat era off line e alla mail hanno risposto dopo ore

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Tokyo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were these your first deposits in the casino?
• What response from casino support have you received?
• Have you decided to play with the deposited funds, or have you requested a refund of your deposits?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

Dear omarfalasca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru