Wild Robin Casino - Die Rücknahme des Spielers hat sich verzögert.

Wildrobin isn't paying out my winnings. €4950 is in my account, and for five weeks now, not a single withdrawal has been processed. My verification isn't progressing either, even though they've received all my documents. I urgently need assistance to get my funds. I deposited €500 plus a bonus on October 1st. I withdrew it the same day, and after three weeks, three withdrawals were processed, but nothing since. Now it's been five weeks without a single payment.

Wildrobin bezahlt meine Gewinne nicht. 4950€ liegen in meinem Account und seit 5 Wochen wurde keine einzige auszahlung ausgeführt und meine Verifizierung wird auch nicht weiter bearbeitet obwohl sie alle Dokumente von mir erhalten haben. Ich benötige bitte Unterstützung um meine Gelder zu erhalten. Ich hatte 500€ + Bonus eingezahlt am 1. Oktober. Am gleichen Tag ausgezahlt und nach 3 Wochen wurden einmal 3 Auszahlungen bearbeitet und seitdem nichts mehr. Jetzt sind es schon 5 Wochen ohne Auszahlung.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports?
• Did you use the same payment method for your previous successful withdrawals?
• Have you been requested to submit any other identity documents for verification apart from your ID?
• When was the last time you communicated with the casino regarding the delay in processing your payment? What was their explanation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika, I made my winnings playing slot machines.

For the previous withdrawals, I also selected USDC and used the same address.

In addition to my identity card, a selfie was also requested on the website, which I took and which was no longer displayed afterwards.

I just contacted the live chat again and this was the response.

I need help, please. They have no intention of looking at my documents anytime soon.

Hi Veronika, ich habe meine Gewinne mit Spielautomaten erzielt.

Für die vorherigen Auszahlungen habe ich auch USDC ausgewählt und die gleiche Adresse.

Neben Personalausweis war ebenfalls ein Selfie mit der Website angefordert welches ich gemacht hatte und nicht mehr angezeigt wurde danach.

Ich habe den Live chat gerade nochmals kontaktiert und das war die Reaktion

Ich brauche bitte Hilfe die haben überhaupt nicht vor meine Dokumente in nächster Zeit anzuschauen.

Dear shwoopnic2004

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Wild Robin Casino representative to join this conversation.

Dear Wild Robin Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear all,

We truly appreciate your patience.

We would like to inform you that we are working on the reqquest with the highest priority.

Kind regards,

WildRobin Team

Dear Wild Robin Casino,

Thank you for the update. We appreciate your cooperation and kindly ask you to keep us informed once there is any progress regarding the player’s verification and withdrawals.