Wild Robin Casino - Die Auszahlung des Spielers verzögert sich aufgrund eines Fehlers.

After making the changes, I still can't withdraw because an "unknown error" occurs during the withdrawal. I've sent everything I could request by email and they've also been approved.

By email, always the same "responsible department will handle your matter as soon as possible"

Kycit tehtyäni en vieläkään saa nostettua koska nostossa tapahtuu "tuntematon virhe" sähköpostilla laitettu kaikki mahdollinen pyydetty ja ne on myös hyväksytty.

Sähköpostilla aina sama "vastaava osasto käsittelee asiasi mahdollisimman pian

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When did the incident happen? (date)
• Could you please share a screenshot of the error and a screenshot of your interaction with support? Share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your replies and the information provided via email.

Have you contacted the casino and asked for assistance? Have you received any response?

Share your communication between you and the casino support regarding the delay in payout to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Thank you very much for providing the necessary information.

Let me share your previous responses here:

- Hi, I haven't made withdrawals before.

- They said a couple of weeks ago that the kyc has been completed, but then I asked again about it and I was asked to provide a picture with the hangers, the casino page in the background, after this my messages have not been answered and the withdrawal still does not work.

-At first, the withdrawal also worked and I put funds into the withdrawal, but suddenly the withdrawal just stopped working and they canceled my withdrawal request.

-It was a non sticky bonus, but the win came with my own money. So, the profit was not collected with the bonus.

- I won at the casino on 14.9, since then I've been trying to get my money out.

I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear Wild Robin Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi! Last night my withdrawal page opened and I was able to make my first withdrawal request.

Hei! Eilen illalla nostosivuni avattiin ja sain tehtyä ensimmäisen nostopyynnön.

Dear all,

We have requested the 3 active withdrawals (500 EUR each) to be processed as soon as possible.

Kind Regards,

WildRobin

Hello Kokkiis,

We would like to update you that due to Pavel, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Pavel has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Pavel will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kokkiis,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Pavel