Wild Robin Casino - Der Spieler geht davon aus, dass sich die Auszahlung verzögert.

I requested a payout of €1500 on February 5th, 2026. Three days ago, I was informed that my payout was in the final stage. I still haven't received it! When I inquire, I'm constantly told to be patient. It's now the sixth business day!

Habe am 5.2.2026 eine Auszahlung über 1500€ beantragt. Vor 3 Tagen schrieb man mir es meine Auszahlung in der letzten Phase sei. Ich habe bis heute keine Auszahlung erhalten! Auf Nachfrage werde immer vertröstet, ich solle mich gedulden. Es ist jetzt der 6.Werkstag!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Heiko1973,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Today is the 10th working day I'm still waiting for my withdrawal from Wildrobin Casino. Please help! This can't be happening, and it's always the same excuses. Five days ago, my withdrawal was in the final stages, ready to be paid out, and now I get another message asking where my money is, saying it's in the queue. This is a scam! €1500 withdrawal due and €2000 in my player account.

Heute der 10 Werktag warte ich auf meine Auszahlung bei wildrobin Casino bitte um Hilfe jetzt das kann echt nicht sein und immer die gleichen Ausreden vor 5 Tage war meine Auszahlung in der letzten Phase das es ausgezahlt werd ilund den kommt wieder die Nachricht nach Frage wo mein Geld bleibt ist in der warte Schlange das doch verarschen 1500€ Auszahlung und 2000 € aufm Spieler Konto

Dear Heiko1973,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I haven't received any payment from the casino; nothing has been processed. €1500 is outstanding, and it's been 10 working days.

Keine Zahlung vom Casino bekomm ist nix bearbeitet 1500€ offen und 10 Werktage her

Dear Heiko1973, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Heiko1973,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla