WestCasino - Der Rückzug des Spielers hat sich verzögert.

Hello,

Firstly, I want to preface by saying that I've never had problems with withdrawals at Westcasino in the past. It sometimes took a little time, but it never exceeded the 5-day processing time. However, I've now been waiting for the payout of €2000 since 03.05.2024. The live chat only appeases one regretfully and the finance team is not responding to my emails.

Understandably, I'm starting to worry.

The money was not won using any bonuses and I am fully verified.

Regards,

Hallo,

vorweg möchte ich erst mal sagen, dass ich bisher nie probleme hatte mit der Auszahlung bei Westcasino. Es hat manchmal etwas gedauert, aber es war nie über die 5 Tage Bearbeitungszeit. Ich warte nun mittlerweile seit 03.05.2024 auf die Auszahlung von 2000 €. Der Livechat vertröstet einen leider nur und das Finanzteam antwortet nicht auf meine E-Mail.

Klar das ich mir nun etwas Sorgen mache.

Das Geld wurde nicht mit einem Bonus erspielt und ich bin vollständig verifiziert.

Gruß

Dear Snakken,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Hello Thomas, thanks for your reply.

Then I'll wait another 3 days and get in touch if the payment hasn't been processed yet.

greeting

Hallo Thomas, danke für deine Antwort.

Dann warte ich die 3 Tage noch ab und melde mich falls die Auszahlung noch nicht bearbeitet wurde.

Gruß

The money was transferred. There was still something missing for verification. The complaint can be closed as resolved, thank you for your help 🙂

Das Geld wurde überwiesen. Es hatte noch etwas gefehlt zur Verifizierung. Die Beschwerde kann als gelöst geschlossen werden, vielen Dank für die Hilfe 🙂

Dear Snakken,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru