Wazbee Casino - Die Auszahlung des Spielers verzögert sich.

Good day!

I made a deposit of €150 on April 2nd, 2026, and have been waiting ever since for my money to be returned to my account. As requested, I provided confirmation that the €150 was debited from my account. It has now been showing as "being processed" for 13 days.

I have already instructed my bank to recover the €150 due to fraud or embezzlement of money.

Now I have to wait until May 1st, 2026 for the case to be processed.

Only after a week did I receive an email stating that it was being processed and that it would supposedly take 3 days, which is not the case.

Even if the casino pays out quickly, stay away from it.

Guten Tag!

Ich habe am 02.4.2026 eine Einzahlung in Höhe von 150€ getätigt und warte nun seit dem her bis ich mein Geld zurück auf mein Konto bekomme. Ich habe wie verlangt die Bestätigung zukommen lassen das die 150€ von meinen Konto abgebucht worden sind. Es heißt nun seit 13 Tagen das es in Bearbeitung ist.

Habe diesbezüglich schon meine Bank um zurückholung der 150€ beauftragt wegen Betruges bzw unterschlagungs des Geldes.

Nun muss ich bis 01.05.2026 warten bis der Fall bearbeitet wurde.

Nach einer Woche erst hab ich ne E-Mail erhalten am Anfang wo es in Bearbeitung ist und es 3 Tage angeblich dauern soll was nicht der Fall ist.

Auch wen das Casino schnell auszahlt, lässt die Finger davon.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila