Wazamba Casino - Die Gewinne des Spielers aus dem Turnier verzögern sich.

I participated in the casino's own "Slot of the Week" tournament in the 18th calendar week of 2026 with the slot "Cleopatra's".

participated in "Treasure". The tournament lasted from April 28th to May 4th, 2026 (each day).

2:00 AM CEST (or equivalent). I finished in 3rd place and was supposed to receive 160 coins, which I could have used to buy something in the casino's shop. To this day (more than ten days later), I've been in constant contact with the casino via live chat and email support, but I'm being given the runaround. Currently, they're demanding that I submit a screenshot of my tournament placement, even though this isn't stipulated in the terms and conditions, nor is it mentioned in the specific terms and conditions for the "Slot of the Week" tournament. I'm requesting assistance with this, as the casino is clearly not taking me seriously. Thank you.

Ich habe in der 18. Kalenderwoche 2026 am casinoeigenen Turnier „Slot der Woche" mit dem Slot „Cleopatra‘s 

Treasure" teilgenommen. Das Turnier dauerte vom 28. April bis zum 4.5.2026 (jeweils

2:00 Uhr CEST bzw. äquivalent). Ich habe dort den 3. Platz erzielt und sollte dafür eigentlich 160 Coins bekommen, mit denen ich mir dann irgendetwas im casinoeigenen Shop hätte kaufen können. Bis zum heutigen Tag (mehr als zehn Tage danach) bin ich mit dem Casino über Live Chat und E-Mails Support ständig in Verbindung und werde permanent hingehalten. aktuell wird von mir verlangt, dass ich einen Screenshot meiner Turnierplatzierung einreichen, obwohl dies in den AGBs nicht vorgesehen ist und auch nicht in den speziellen Geschäftsbedingungen zum Turnier „Slot der Woche" vorkommt. Ich bitte diesbezüglich um Hilfe, da mich das Casino offensichtlich nicht ernst nimmt. Vielen Dank

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you ever participated in this casino's tournaments before?
• Could you please prove that you were in 3rd place and what the prize for this place was? Are the results publicly available anywhere?
• Was this a free-entry tournament, or did it require a deposit to participate?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila