Wazamba Casino - Die Auszahlung des Spielers wurde storniert und das Konto wahrscheinlich gesperrt.

HI,

I've been using the platform for a while without any problems and have even made several withdrawals in the past. However, the last one was suddenly cancelled, with no explanation given.

Shortly after I tried to log into my account but I couldn't get in anymore, probably banned.

I'd like to understand what happened to my withdrawal and my account, and to know if there's a way to unblock the situation and receive my available balance.

Thanks in advance.

Ciao,

Ho usato la piattaforma per un po’ di tempo senza problemi e ho anche fatto diversi prelievi in passato. L’ultimo però è stato annullato all’improvviso, senza che mi venisse spiegato il motivo.

Poco dopo ho provato ad accedere al mio account ma non sono più riuscito a entrare, probabilmente bannato.

Vorrei capire cosa è successo al mio prelievo e al mio account, e sapere se c’è la possibilità di sbloccare la situazione e ricevere il saldo che avevo disponibile.

Grazie in anticipo.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Which payment method have you used when depositing and paying out?
• Could you please explain whether you are familiar with the user from the following complaint? https://casino.guru/complaints/wazamba-casino-player-s-account-is-inaccessible-after
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have been a casino player for many months and was probably banned in early June when I requested the last withdrawal, I played European roulette, I did not use bonuses, I used crypto, I am not familiar with the user mentioned, I have no communications to show since the account is inaccessible

Sono stato giocatore del casinò per molti mesi e sono stato probabilmente bannato a inizio giugno quando ho richiesto l'ultimo prelievo, ho giocato alla european roulette, non ho usato bonus, ho utilizzato crypto, non ho familiarità con l'utente menzionato, non ho comunicazioni da mostrare visto che l'account è inaccessibile

Thanks for the explanation.

• Could you please share a screenshot of the error message you receive when trying to log in to your account?
• Could you please confirm you contacted the casino and asked for assistance via live chat or email? Have you received any response?
• Please send me your attempts to resolve the issue with the casino to my email at tomas@casino.guru

Thanks in advance for your reply.

Hi, I'd like to add an important detail. My Wazamba casino profile was created through an external login platform called Playid, which I used to log in to the casino. Simply put, when I try to log in to the casino through Playid, it sends me back with a pop-up notification saying "Not Authorized." Currently, I can't even log in to the Playid platform; this happened shortly after I lost access to my Wazamba profile. I don't know if the two things are related, but I assume so. Therefore, I apologize if I'm having trouble sending photos of login issues, but it's practically impossible. I couldn't contact the casino via live chat because live chat is only available on my in-casino profile, and I didn't contact them via email because it seemed slow and ineffective, so I turned to you directly. If you'd like me to contact them, I can try. Thank you.

Salve, vorrei aggiungere un dettaglio importante. Il mio profilo sul casino Wazamba è stato creato attraveso una piattaforma di login esterna chiamata Playid, dalla quale facevo l'accesso al casinò. Molto semplicemente, quando provo ad accedere al casinò attraverso Playid, mi riporta indietro dicendomi con una notifica pop up "Non autorizzato". Attualmente, non riesco neanche ad accedere alla piattaforma Playid, questo è accaduto poco tempo dopo aver perso l'accesso al mio profilo di Wazamba. Non so se le due cose siano collegate ma suppongo di si. Pertanto mi scuso se ho difficoltà a mandare foto di problemi di accesso, ma mi è praticamente impossibile. Non ho potuto contattare il casinò via chat in quanto la chat live è disponibile solo sul profilo all'interno del casinò, e non ho proceduto a contattarli via email in quanto mi sembrava poco risolutiva e lenta come scelta, quindi mi sono direttamente affidato a voi. Se vuole che io li contatti, posso provare a farlo. Grazie.

Thanks for your reply.

Without any further evidence of the case, the issue can't be pursued. Kindly try to contact the casino again via email regarding the reasons or justification for the blocking of your account and withholding of your balance, and send me their response to your inquiry.

Thanks in advance for your cooperation.