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Salutations. I practically withdrew the money on April 26th and after more than a week it still does not arrive. Do something please, I don't want to be screwed.

Salve. Praticamente ho prelevato i soldi il 26 Aprile e dopo più di una settimana ancora non mi arrivano. Fate qualcosa per favore, non voglio essere fregato.

Dear Francesco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Okay, thanks a lot.

Then I'll wait up to 14 days.

Va bene, grazie mille.

Allora aspetterò fino a 14 giorni.

Alright.

Today, after 10 days, the winning money finally arrived.

Tutto apposto.

Oggi finalmente dopo 10 giorni mi sono arrivati i soldi della vincita.

Awesome news, Francesco. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.