VulkanSpiele Casino - Die Gewinne des Spielers wurden begrenzt.

Hello

I've been playing for a few days but this is the first time I've seen anything like this!! I took a 100% bonus and 40 free spins! I deposited 20 euros and they disappeared straight away!! Then I took my bonus euros and after a while I turned it into 2500 euros!! Now during a game the 2500 disappears from my account and I get 67 euros!! Disgusting!! After asking support the lady said I can only win a maximum of 60 euros!!

Has this happened to anyone else

GGG

Hallo

Ich spiele schon paar Tage aber sowas hab ich zum ersten Mal gesehen!! Ich hab mir ein bonus genommen 100% und 40freespins ! Ich zahlt 20euro ein die gleich weg waren!!Dann nahm ich meine bonus euro und nach langer zeit hab ich draus 2500euro gemacht!! Jetzt während einem Spiel verschwinden die 2500 vom konto und bekomme so 67euro!! Zum kotzen!!nach der Nachfrage bei suport sagt die dame das ich maximal 60euro gewinnen darf!!

Ist das jemand auch passiert

GGG

Dear gggiorts,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand the situation and assist you effectively, could you please provide us with the following details:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Did you accumulate your winnings of 2500 € from the free spins?
• Could you kindly forward me all the communication between you and the casino customer support regarding the cap on your winnings? My email address is veronika.f@casino.guru. Alternatively, you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello guru team

Nothing has changed so far! I'm sending you the bonus, which shows that I have to wager the bonus 30x before withdrawing!

Hallo guru team

Es hat sich nichts bis jetzt geändert !! Ich schicke Ihnen den bonus wo zeigt das ich vor der Auszahlung 30x den bonus umsetzen muss!!

The casino's response!! No matter which bonus, they can all be limited and that isn't stated anywhere in the terms and conditions!!

Die Antwort vom casino!!Egal welcher bonus die können alle begrenzt sein und das steht nirgends in keiner AGB geschrieben!!

Thank you for your emails. Please request the casino to send you your gaming history in Excel format from the moment you activated the 100% bonus and 40 free spins up to the moment you requested a withdrawal and your winnings were capped, and then forward the file to me at veronika.f@casino.guru. I appreciate your patience and cooperation.

Dear gggiorts,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear GIRU TEAM!!

Hello Veronika

To be honest, I don't have the time or the nerves to argue with Vulkacasino! I've already written off the money! It's important to me that anyone who reads this message doesn't make any deposits! If the casino contacts me, I'll let you know!

Best regards

GGGIANNI

Sehr geehrtes GIRU TEAM !!

Hallo Veronika

Erlich gesagt hab ich keine Zeit und Nerven mich mit dem Vulkacasino zu streiten!! Die kohle hab ich längs abgeschrieben!!Mir ist wichtig das jeder der diese nachricht liest keine Einzahlungen tätigt!! Wenn sich das casino bei mir meldet das sag ich bescheid!!!

Mit freundlichen Grüßen

GGGIANNI

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.