VulkanSpiele Casino - Das Konto des Spielers wurde ohne Erklärung geschlossen.

Dear Sir or Madam, I won 1000 EU and before I could withdraw the money I had to verify my account. I did that. I sent my passport, then my address, house number, then a photo of my face and before I had completed the verification my account was suddenly blocked. I spoke to Vulkan support and they told me that I was using someone else's bank account, but that's all a lie. I only used my bank account with my name [name hidden by Casino Guru] and not anyone else's name, so they simply don't want to pay out my 1000 EU, that's why they say that. They won't show me which bank details I use with someone else's name, I would like to see that, but they won't show it because they can't prove it.

Sehr geehrte Damen und Herren ich habe 1000 EU gewonnen und bei Auszahlung das Geld ich sollte meine Konto verifizieren so das habe ich gemacht habe meine Reisepass zugeschickt dann meine Adresse Hausnummer dann eine Foto von meine Gesicht und bevor ich das Verifizierung abgeschlossen habe ist meine Konto auf einmal blockiert, habe ich mit Support von Vulkan gesprochen und die sagen mir das ich fremde Bank Konto benutz habe aber das ist alles Lüge ich habe nur meine Bank Konto benutz habe mit meine Name [name hidden by Casino Guru] und keine fremden Namen also die wollen einfach nicht meine 1000 EU auszahlen deshalb sagen die sowas. Die zeigen mir nicht welche Bankdaten mit fremde Name habe ich benutz ich möchte das gerne sehen die zeigen das nicht weil die können das nicht beweisen deswegen.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

How many deposits have you made into your casino account?

Have you used several different payment methods to deposit money into the casino?

Which payment method have you selected for withdrawal of your winnings?

Could you please forward me the communication between you and the casino regarding the third-party bank account at veronika.f@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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If anything seems suspicious, please contact us directly. Stay safe.

Dear Tamara1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.