Vulkan Vegas Casino - Der Spieler ist mit den möglichen Gewinnen unzufrieden.

I have invested 20,000€ in this so-called online casino! With winnings ranging from 5€ to a maximum of 200€ in the free spins, the higher winnings are clearly missing! I want my money back or I'll get my lawyer involved!

Ich habe in dieses Sogenannte Online Casino 20000€Euro investiert! Bei den gewinnen von 5€-bis max. 200€ in den freispielen fehlen mir eindeutig die höheren Gewinne! Ich möchte mein Geld zurück oder ich schalte mein Anwalt ein!

Dear maikkessler6885,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear maikkessler6885,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.