ViperWin Casino - Der Rückzug des Spielers hat sich verzögert.

The casino hasn't paid out my withdrawal for over two weeks. The verification process says everything's fine. Live chat doesn't offer any help.

Das Casino zahlt meine Auszahlung nicht aus seit über 2 Wochen. Bei der Verifizierung steht da ist alles in Ordnung. Vom livechat wird keine Hilfe angeboten

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

When was the last time the casino communicated with you regarding the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

I haven't had a payout there yet.

I played with bonus.

only played slots.

I had contact with the casino today and they always write that I should be patient

Ich hatte noch keine Auszahlung dort.

ich habe mit Bonus gespielt.

habe nur slots gespielt.

hatte heute Kontakt mit dem Casino die schreiben immer soll mich gedulden

I have received 3 payouts and now 4 are still open

But it can't be that I have to wait here for over 3 weeks

3 Auszahlung habe ich erhalten jetzt sind noch 4 offen

es kann aber nicht sein das ich hier über 3 Wochen warten muss

Thank you for the information. I’m glad to hear that you have already received part of your winnings, even though the processing and payment took quite a long time. Could you please specify the exact dates when you submitted your four pending withdrawal requests and the amounts for each of them?

On August 21, 500

on August 22nd 500

on August 23rd 500

but I have been waiting for over 4 weeks

Am 21.8 500

am 22.8 500

am 23.8 500

aber ich warte ja mittlerweile über 4 Wochen

Thank you for providing the details of your pending withdrawals. Please note that most withdrawal requests are processed within a 14-day period. This timeframe ensures that all transactions are carefully verified and completed safely, both for you and the casino. Occasionally, processing may take slightly longer depending on the payment provider and internal verification steps.

I recommend allowing up to 14 days from your last request for the remaining withdrawals to be fully processed. Rest assured that your requests are being monitored. If any problems arise, let us know immediately and we will intervene.

Thank you again for your patience and understanding.

Dear Ringo1488,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So the casino gets a bad rating because as long as waiting times are not possible

Also das Casino bekommt eine schlechte Bewertung weil solange Wartezeiten geht nicht

I still haven't received the last payout of 333

Habe immernoch nicht die letzte Auszahlung erhalten von 333

Hello Ringo1488,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much, Ringo1488, for providing all the necessary information. I will now transfer your complaint to my colleague Karla (karla.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ringo1488,

My name is Karla and I will be assisting you with your case, I hope we can work together toward a clear and fair resolution.

To ensure full transparency, I would like to invite a representative from ViperWin Casino into this conversation.

Dear ViperWin Casino,

Could you provide additional details regarding this payment delay and clarify the current status of the transaction? We would also appreciate it if you could share any relevant evidence or documentation that may help us to resolve this case.

Thank you in advance for your cooperation.

Best regards,

Karla

I received all my money, but it took far too long. I wouldn't recommend the casino to anyone. 0 stars

Habe mein ganzes Geld erhalten. Aber hat viel zu lange gedauert. Empfehle das Casino auch keinen weiter. 0 Sterne

Dear Ringo1488,

We can confirm that all your requested withdrawals have been fully processed and paid out.

As stated in our Terms and Conditions, withdrawals may be subject to standard security and compliance checks, and the timeframe can vary depending on the chosen payment method and other relevant factors. These measures are in place to ensure safe and secure transactions for all players.

Thank you for your understanding.

Best Regards,

Viperwin Casino Team

But not 2 months

Aber keine 2 Monate

Dear Ringo1488,

We understand that this process has taken longer than you initially expected, and we truly appreciate your patience throughout. Since the issue has now been resolved, we will go ahead and mark this complaint as "resolved" in our system. We appreciate your cooperation and confirmation. Should you ever face any similar issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center again.We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru