ViperWin Casino - Der Bonus des Spielers wird konfisziert.

Hello,

I suffered several losses at the casino and received a €250 loyalty bonus as compensation, with a 5x wagering requirement – meaning I had to wager €1250. Only €50 of each bet counted towards the wagering requirement, but I still managed to meet it. The bonus indicator reached 100%, yet the casino is now refusing to honor it and is suddenly claiming that another €1250 needs to be wagered – this is fraud.

The terms and conditions also do not state anywhere that further sales are necessary.

Hallo,

ich habe im Casino mehrere Verluste gemacht und habe als Entschädigung einen Loyality Bonus in Höhe von 250 Euro bekommen mit Wager x5 - heißt es mussten 1250 Euro umgesetzt werden. Pro Wette wurden immer nur 50 Euro angerechnet - dennoch habe ich es geschafft. Die Anzeige hat die 100 Prozent erreicht, doch dennoch weigert sich das Casino und behauptet plötzlich, dass nochmal 1250 Euro umgesetzt werden müssen - hier liegt Betrug vor.

Auch in den AGBs steht nirgends, dass weitere Umsätze notwendig sind.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the Bonus Terms connected to this bonus?
• Could you also share any communication with the casino customer support informing you that you need to further wager the bonus? My email address is veronika.f@casino.guru, or you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear danielgmuc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminders, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru