Viggoslots Casino - Das Spielerkonto wurde aus Sicherheitsgründen geschlossen.

Viggoslots has abruptly locked my account due to apparent security concerns. I have never violated the terms and conditions, nor used any bonuses, I've only made deposits. Over the past three months, I haven't even won anything that I could have cashed out, and then suddenly my account was locked. The response I received regarding why my account was locked is as follows: 

Dear Torsten,

We have received your email, and it is with regret that we inform you that your account has been closed for security reasons, and unfortunately, it cannot be reopened.

We appreciate your understanding in this matter.

Viggoslots hat von heute auf morgen einfach mein Konto gesperrt auf Nachfrage wegen Sicherheitsbedenken ich habe nie gegen die AGB verstoßen Bonuse genutzt nur eingezahlt ich habe nicht mal die letzten 3 Monate was gewonnen das ich hätte auszahlen können und dann war einfach mein Konto gesperrt. Die Antwort auf warum mein Konto gesperrt wurde war diese: 

Dear Torsten,

We have received your email, and it is with regret that we inform you that your account has been closed for security reasons, and unfortunately, it cannot be reopened.

We appreciate your understanding in this matter.

Dear Togo1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Viggoslots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was there any withdrawable balance on your account?
• Were there any pending withdrawals or other funds on your account when it was closed?

Thank you very much in advance for your reply.

Best regards,

Tomas

No, nothing, the account was simply closed.

Nein gar nichts das Konto wurde einfach geschlossen.

I apologize for the delay.

Please understand we believe the casino can close players' accounts at any time for any reason as long as they don't confiscate their winnings or funds.

I apologize we won't be able to help. Please let me know if there is anything else I might help you with, otherwise the complaint will be rejected.

I thought they would help me write to the casino or whatever. Nothing more happening from your side?

ich dachte das sie mir helfen das Casino mal anschreiben oder was auch immer. Passiert von Ihrer Seite nichts mehr?

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.