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I green casino keeps finding excuses to not let me withdraw my winnings.

They keep insisting that I withdraw my winnings to a card I unfortunately no longer have access to. They refuse all my requests.

They told me to send the documentation of my new account (account with which I have already deposited a certain amount of money on the site)

So I uploaded a KYFC account verification document and a statement showing the deposits to them. The documents are rejected, and when I ask for an explanation, the virtual support agent says the casino has imposed a limit on withdrawals to a single card. But since that account is no longer active, I can't withdraw the funds. I'm asking for your help. I can provide all the required documentation, and they're asking for it, but they don't respond to my emails and keep making excuses for not paying me.

Io verde casinò continua a trovare scuse per non farmi prelevare la vincita.

continuano a insistere che io debba prelevare la vincita su una carta a cui purtroppo non ho più accesso. Rifiutando ogni mia richiesta.

mi hanno detto di mandare la documentazione del mio conto nuovo, (conto con cui ho già versato sul sito un certo quantitativo di soldi)

e così ho caricato per la verifica kyfc documento di attestazione del conto, e estratto conto con i versamenti verso di loro. I documenti vengono rifiutati, e alla mia richiesta di spiegazioni l’agente virtuale dell’assistenza dice che il casinò ha imposto un limite sui prelievi di una sola carta. Ma non avendo più quel conto attivo, non posso prelevare i fondi. Chiedo il vostro aiuto, posso fornire tutta la documentazione richiesta, e che mi richiedono, ma non rispondono alle mie mail,e continuano a trovare scuse per non pagarmi.

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Dear Dadedu97,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you have not made any successful withdrawals to your new account previously?
• Could you please clarify which documents you have provided to verify your account? Has the casino approved any of them?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina