VegaZone Casino - Die Einzahlung des Spielers hat sich verzögert.

I would like to file an official complaint against VegaZone Casino.

I made three deposits via EPS: €200, €250 and €200, totaling €650.

All three amounts were debited from my bank account, but have not yet been credited to my casino account.

My bank confirmed the debits to me over the phone. Despite contacting the casino, no solution was found.

I demand a full refund of my €650 to my bank account.

If no solution is found, I will also involve my lawyer.

I request Casino Guru's assistance in clarifying and reclaiming my money.

Ich möchte eine offizielle Beschwerde gegen VegaZone Casino einreichen.

Ich habe drei Einzahlungen über EPS vorgenommen: 200 €, 250 € und 200 €, insgesamt 650 €.

Alle drei Beträge wurden von meinem Bankkonto abgebucht, jedoch bis heute nicht meinem Casino-Konto gutgeschrieben.

Meine Bank hat mir die Abbuchungen telefonisch bestätigt. Trotz Kontaktaufnahme mit dem Casino wurde keine Lösung gefunden.

Ich fordere die vollständige Rückerstattung meiner 650 € auf mein Bankkonto.

Sollte keine Lösung erfolgen, werde ich auch meinen Rechtsanwalt einschalten.

Ich bitte Casino Guru um Unterstützung bei der Klärung und Rückforderung meines Geldes.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you've experienced with your deposits.

To better understand your situation, could you please clarify the following:

• On which dates were the three deposits of €200, €250, and €200 made?
• What is the current status of these transactions in your casino account? Are they marked as pending, failed, or not visible at all?
• Could you please provide screenshots of the transactions from your bank statement, along with any relevant communication with the casino regarding this issue?

I hope we can help you resolve this matter as soon as possible.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila