Vegasino Casino - Die Zahlung an den Spieler hat sich verzögert.

Hello,

The payment wasn't processed, then I was asked to verify my identity, and after more than a week nothing has happened. Despite several emails and chats, I keep being told to be patient.

Hsllo,

Die Auszahlung wurde nicht Bearbeitet dann sollte ich mich verifizieren und nach mehr als 1 Woche hat sich nichts getan nach mehreren Emails und Chat verkehr heißt es immer wieder haben Sie Geduld

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Dear Ahm.B,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Which documents have you already submitted, and when did you send the most recent one?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello Kritina,

Yes, I have already made withdrawals.

I uploaded all the requested documents, then there were problems with the virtual credit card. Then I sent a picture of the virtual card and confirmation from the credit card provider's support chat that this is my card.

A bonus that needed to be wagered 30x was active, which was then wagered, and I won. This was never a problem before, only now.

Hallo Kritina,

Ja, ich habe schon Auszahlungen getätigt.

Ich habe alle angeforderte Dokumente hochgeladen dann gab es Probleme mit der virtuellen Kreditkarte dann habe ich ein Bild von der virtuellen Karte und eine Bestätigung vom Support chat des Kreditkarten Anbieters das dies meine karte ist.

Ein Bonus der 30x umgesetzt werden muss war aktiv der dann auch umgesetzt wurde danach habe ich gewonnen dies war früher nie ein problem nur jetzt

Thank you very much for your reply, Ahm.B. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ahm.B,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina