Vegasino Casino - Das Spielerkonto wurde aufgrund eines Selbstausschlusses geschlossen.

Dear Sir or Madam, On February 4, 2025

My account was banned due to gaming addiction and family problems.

Unfortunately, my account will not be reopened in 2026. Please provide support.

Sehr geehrte Damen und Herren Am 04.02.2025

Würde mein Account wegen Spiel sucht und Familien Probleme gesperrt

Leider Würde mwin Account 2026 wieder eröffnet bitte um Unterstützung

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegasino Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you send a self-exclusion request via email at support@vegasino.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Vegasino Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Waiting for a response from the casino

I forwarded him an email

Warte auf die Antwort von casino

Habe ihn eine Email weitergeleitet

Thanks for your patience and the information provided via email.

• Has the casino responded to your requests since your last post?

As you are aware, we may only ask the casino to refund you funds lost on gambling if there is evidence you informed the casino of your gambling issues or with evidence that your account was previously closed due to self-exclusion due to gambling issues.

Looking forward to your reply.

It was already closed before.

I'm waiting for a response from the casino.

As soon as I receive the answer, I will forward it to her.

Sincerely, Beteev

Es war zuvor schon geschlossen

Ich warte auf die Antwort von casino

Sobald die Antwort da ist werde ich es weiterleiten an sie

Mit freundlichen Grüßen Beteev

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear besarion,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas