Vegasino Casino - Das Spielerkonto sollte geschlossen sein, ist aber weiterhin aktiv.

Hello,

In 2024, I requested the deletion of my account due to gambling addiction. On November 5th, 2024, I received confirmation that my account was closed and would never be reopened.

Since the beginning of the year, I've been constantly receiving emails with advertisements and bonus credits. Because of my addiction, I wanted to use the credits and was able to log into my account and play without any problems.

In my opinion, the guidelines were clearly violated. Therefore, I request a refund of my lost stakes since the end of April, totaling €549.

Attached are the deposit details and the email from back then.

Hallo,

im Jahr 2024 habe ich um Löschung des Kontos gebeten auf Grund von Spielsucht. Am 05.11.24 kam die Bestätigung, dass mein Konto geschlossen ist und nie wieder eröffnet wird.

seit Anfang des Jahres bekomme ich allerdings ständig mails mit Werbung und mit Bonusguthaben. Auf Grund meiner Sucht habe ich das Guthaben spielen wollen und konnte mich problemlos in mein Konto einloggen und Spielen.

In meinen Augen wurde klar gegen die Richtlinien verstoßen. Aus diesem Grund bitte ich um Erstattung meiner verlorenen Einsätze seit Ende April in Höhe von insgesamt 549€.

Angehängt die Einzahlungen und die Mail von damals.

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Dear benediktmerkel,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru?
• When exactly did you access your account again?
• Do you currently have access to your casino account?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina