Vegas Nova Casino - Der Spieler beantragt die Schließung seines Kontos und die Auszahlung der Gelder.

Hello, I have a problem with the game.

I deposited €800 at this casino.

I contacted them several times to close my account, and I even hired lawyers, but they didn't respond.

I have written to them several times requesting a self-exclusion, but they have not responded on their own. My last email was sent on June 19, 2026.

I was able to deposit 800 euros into my account without them closing it, and they are not responding to my emails.

Please help me get my deposited money back.

Hallo ich habe ein spielproblem ich habe

bei diesen casino 800€ eingezahlt

ich habe sie mehrmals kontaktiert das sie meine konto schliesen das ich anwälte beauftragt haben sie nicht reagiert

ich habe sie mehrmals angeschrieben das ich ein selbstauschuss beantrage von selber haben sie auch nicht reagiert letzete email habe ich am 19.6.2026 gesendet

so habe ich 800 euro einzahlung können auf mein konto ohne da sie mein konto schliesen auf meine emails antworten sie nicht

Bitte helfen sie mein eingezahltes geld zurück zu bekommen

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the original email containing your self-exclusion request that you sent to the casino, rather than just a screenshot? My email address is veronika.f@casino.guru.
• Have you tried contacting the casino's customer support through any other channels, considering that your emails were unanswered? If so, which channels did you use?
• Have you previously communicated with the casino via email or live chat regarding any other matters?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika