Tornadobet Casino - Die Einzahlung des Spielers wird nicht gutgeschrieben.

Good day

I deposited 145 euros with BTC. I have sent tornadobet.com all screenshots of the transfer or proof. The chat is not responding at all. I am not getting any help. It would be great if you can contact the provider.

Thanks very much

Guten Tag

ich habe 145 Euro mit BTC eingezahlt. Ich habe tornadobet.com alle Screenshots der Überweisung bzw. des Nachweises geschickt. Der Chat reagiert überhaupt nicht. Ich bekomme keine Hilfe. Es wäre toll, wenn sie sich mit dem Anbieter in Verbindung setzen können.

vielen Dank

Dear Moritz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that the deposit was not credited to your casino account? When did you process the mentioned deposit? This the casino respond you at all?

Also please send through any relevant proof or communication with the casino to nikolas.b@casino.guru. Thank you in advance for your reply.

Best regards,

Nick

no problem

I deposited at 6pm yesterday. The money was never credited. The casino does not answer at all via email and only a copy and paste answer comes in the chat. No real help at all.

Kein Problem

Ich habe gestern um 18 Uhr eingezahlt . Das Geld wurde nie gutgeschrieben. Das Casino antwortet per Mail gar nicht und im Chat kommt immer nur eine copy und Paste Antwort. Keinerlei wirkliche Hilfe.

many thanks for your help. The money has now been credited after 18 hours. However, 5 euros too little. But that's not the problem. I'm afraid that if I win I will have problems with the payout again with this provider. So maybe see you soon and thank you very much.

vielen Dank für ihre Hilfe. Das Geld wurde jetzt nach 18 Stunden gutgeschrieben. Allerdings 5 Euro zu wenig. Aber das ist nicht das Problem. Ich befürchte, dass ich, falls ich gewinnen sollte wieder Probleme bei der Auszahlung bekommen werde bei diesem Anbieter. Vielleicht also bis bald und herzlichen Dank.

Dear Moritz,

Thank you very much for letting us know that the deposit has arrived. What did you mean by your last e-mail about closing the account? Did you request for account closure or self-exclusion?

A self-exclusion due to problematic gambling behavior.

Unfortunately, the provider doesn't respect that. They also send me bonus offers and immediately reopen the account if you ask.

Einen Selbstausschluss aufgrund von problematischen Spielverhaltens.

Leider respektiert das der Anbieter nicht. Weiterhin schicken sie mir Bonus Angebote und eröffnen das Konto sofort wieder, wenn man fragt.

Thank you Moritz for the information. I'll now forward your complaint to my colleague Andrej who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Dear Moritz,

I’m sorry to hear about your negative experience. I’ll contact the casino and try my best to resolve the issue. In the meantime, could you please advise when and how did you request self-exclusion? Did you specify ‘problematic gambling behavior’ as the reason for the request?

I would like to invite Tornadobet Casino to join this thread and participate in the resolution of Moritz’s complaint.

Of course I have stated that several times. The last time it was a week ago.

Natürlich habe ich das mehrfach angegeben. Letzes Mal war es vor einer Woche.

Hello,

Thank you for your opinion and feedback about TornadoBet casino.

We would like to inform you that the "CHA***" player account is closed since October 19, 2021.

The account hasn't been reopened since then.

Best Regards,

TornadoBet Casino Team

Then let's hope it will stay that way. Many greetings

Dann hoffen wir mal, dass das so bleiben wird. Viele Grüße

Thank you, TornadoBet Casino Team, for the reply.

And thank you, Moritz, for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'Resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru