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Good morning,

On 26.06.2025 I made a withdrawal of €350 at this casino and I still haven't received the amount in my account.

My account is validated and I have even made previous withdrawals. My winnings were won normally without a bonus. I have spoken to the chat several times and the answers are always the same. We apologize for the delay, everything will be resolved, etc.

Can you help with this? Thank you

Bom dia,

No passado dia 26.06.2025 efetuei um levantamento de 350€ neste casino e ainda nao recebi o valor na conta.

A minha conta está validada, tendo até feito levantamentos anteriores. Os meus ganhos foram ganhos normalmente sem bónus. Ja falei com o chat varias vezes e as respostas são sempre as mesmas. Pedimos desculpa pelo atraso, tudo será resolvido etc.

Podem ajudar nesta situação? Obrigado

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share screenshots of your withdrawal requests with the status visible?
• Could you please share your interactions with the casino regarding the delay? Send the information to my email at tomas@casino.guru or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Good afternoon,

Please find attached what you have requested:

1-screenshot with the withdrawal request and its status:

2- chat conversation today 09.07.2025 at 21.00:

Can you please help?

Thank you

Boa tarde,

Segue em anexo o solicitado:

1-captura de tela com o pedido de levantamento e status do mesmo:

2- conversa de chat hoje dia 09.07.2025 às 21.00:

Podem por favor ajudar?

Obrigado

Good morning

Can you help with this situation? It's been more than 14 days and I still haven't received the amount in my bank account.

Thank you

Bom dia

Podem ajudar com esta situação. Ja passaram mais de 14 dias e continuo sem receber o valor na conta bancaria.

Obrigado

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru),

who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Knotz12345,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear TikiTaka Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear All,

Thank you for reaching out to us.

We are currently working with the relevant department in order to process player's request.

Once we have an update, we will let you know.

Best regards,

Tikitaka Casino Team

Good afternoon,

The withdrawal amount has already been credited to my account. Thank you for everything.

Well done

Boa tarde,

O valor de levantamento ja foi creditado na minha conta. Obrigado por tudo.

Bom trabalho

Dear Knotz12345,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru