TheSlotz Casino - Der Rückzug des Spielers hat sich verzögert.

Hi

So where should I start? I have the same problem as many others here with the casino.

Verification via their site didn't work, but after 1 day I received a link to verify, well, it was successful and I requested the payout.

The bonus I used was 22€ and is capped at 10x

But I had a total of €44 in bonus money, which means the value would be €440!

Nobody is paying out anything, I've been waiting for days and nothing is happening and the live chat says that something will happen SOMEDAY!

Yes SOMETIME no time no day nothing at all simply the worst thing I have EVER seen!

Hy

Also wo soll ich anfangen ich habe das selbe Problem wie manch anderer hier mit dem Casino.

Verfizieren über deren Seite ging nicht habe dann nach 1 Tag einen Link zum verifizieren bekommen nunja war erfolgreich und habe die Auszahlung beantragt.

Der Bonus den ich benutzt habe waren 22€ und ist capped bei 10x

Ich habe aber insgesamt an Bonusgeld 44€ gehabt sprich der Wert würde bei 440€ liegen!

Auszahlen tut da auch keiner was warte mittlerweile Tage da tut sich nix und der Livechat sagt das wird IRGENDWANN mal was!

Ja IRGENDWANN keine Zeit kein Tag kein garnix einfach das schlechteste was ich JEMALS gesehen habe!

Dear Fabi19,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TheSlotz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot or a link to the bonus you accepted and played?
• Could you explain where the maximum win rule information from the bonus comes from?
• Since when have you been attempting to withdraw your winnings?
• When was the last time you contacted the casino regarding these issues, and what response have you received?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Fabi19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru