The Clubhouse Casino - Der Spieler hat Mühe, seine Gewinne abzuheben.

sorry, I didn't know how to handle the other complaint.

The support has now told me that no payout will be offered. How can it be that you can play in a casino that doesn't pay out?

sorry, ich wusste leider nicht, wie ich die andere Beschwerde bearbeite.

Der support hat mir jetzt gesagt dass keine Auszahlung angeboten wird. Wie kann es sein, dass man in einem Casino spielen kann, dass nicht auszahlt?

Dear Marcel,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Since when has the situation remained like this?

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible.

Looking forward to hearing from you.

Best regards,

Petronela

Hello,

yes my account I verified.

they told me that the casino doesn’t offer withdraw at the moment.

Unfortunately I don't make it to the payout page, see picture:

Ich schaffe es leider nicht Mals auf die Auszahlungsseite, siehe Bild:

Payment has now been requested. So it's all good. Nevertheless many thanks!

Auszahlung ist jetzt beantragt. Also alles gut. Trotzdem vielen Dank!

Great news. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.

Hello Marcel,

Have there been any developments since our last conversation?

Dear Marcel,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hello, yes I have received this.

Hallo, ja ich habe diese erhalten.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Marcel, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru