Syndicate Casino - Das Spielerkonto wurde deaktiviert.

I deposit $400 and was playing the game and winning I then got sidetracked but came back later to play again and it had logged me out and when I tried to login it said my account had been disabled and locked

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Dear Loridee1,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi there I was just playing slots I was not using an active bonus , they never actually asked me to verify however i I would have been happy to do so. They just locked my account so I can no access it at all i have emailed them numerous times with no response from them I really needed the money I was suppose to deposit $40 not $400 so I am struggling without it

Hello just wondering for any updates please I still can not access mt account and withdraw my money 🙁

Dear Loridee1, thank you for your response. Have you used any VPN or IP-masking software to alter your real location while accessing the casino website? Additionally, is there any chance that someone from your household or using the same IP also created an account at this casino? Was the payment method you have used registered in your own name?

Thank you in advance for you reply.

Dear Loridee1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru