Swiper Casino - Die Auszahlung des Spielers verzögert sich.

Until today I am kept waiting, last week I received an email telling me to wait

Bis heute werde ich hingehalteb letzte woche noch email bekommen das ich abwarten soll

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly. Stay safe.

Dear player, 

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue. I’m afraid I will need more information regarding your problem. Please could you elaborate? Please specify the correct website. You submitted the complaint for Spin It, but you shared the screenshots for swiper2.com.

When did the issue happen? Upon checking, I can see that Swiper Casino is closed.

I will be waiting for your reply patiently. 

Best regards, 

Natalia

Dear Rene79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I described my problem. I had no bonus and was able to hit 3 jackpots in the game. As a result, the corresponding colored dots were added to the totals. When I won the highest amount, the screen suddenly appeared and I couldn't open the game for days and kept getting this error message.

ich habe mein problem geschildert ich hatte kein bonus und habe im spiel 3 jackppt auf decken können und dadur sibd unter den summen auch jedes mal dementsprechend passend farbige punkte hingekommen als ich den höhste gewonnen habe ist plötztlich das bildschirm gekommen und ich konnte tage lang nicht das spiel öffnen und bekam immer diese errormeldung

And then the employees kept telling me that I should wait and that I would get my money as soon as possible

Und dann schrieben die mitarbeiter mir immer wider das ich warten soll und das ich mein geld so schnell wie möglich bekomme

What does it look like do you have something new for me

Wie sieht es denn aus haben sie was neues für mich

Dear player, please specify the date when the issue happened. Can you please provide your game history? Please send it to my email address natalia.b@casino.guru. Additionally, can you please confirm if any winnings were added to your balance?

Dear Rene79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru