SupaBet Casino - Die Rücknahme des Spielers hat sich verzögert.

I've been waiting for a payment of €200 since November 16 and the answer is always the same, that due to the huge flow of withdrawals they are behind on payments but that they are working to make the payments. I currently have a total of €4,400 in withdrawals from all the houses in the Novaforge group and all of them are behind schedule. This withdrawal is the oldest so I'm opening a complaint at this casino but I'll also do it at the other casinos in the same Novaforge group. My account is validated and verified.

Estou a aguardar um pagamento de 200€ desde o dia 16/11 e a resposta é sempre a mesma, que devido ao enorme fluxo de levantamentos estão com um atraso nos pagamentos mas que estão a trabalhar para efetuarem os pagamentos. Tenho neste momento um total de 4400€ em levantamentos em todas as casas do grupo Novaforge e em todas elas existe atraso. Este levantamento é o mais antigo por isso estou a abrir a reclamação neste casino mas irei também fazê-lo nas outras casas de casino do mesmo grupo Novaforge. A minha conta está validada e verificada.

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Dear Mokambonomegalito, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with SupaBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Have you accumulated your winnings with or without an active bonus? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Dear Mokambonomegalito,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have already received the amount. Thank you

Já recebi o valor. Obrigado

Dear Mokambonomegalito,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

Best regards,

Katarina

Casino.Guru