SupaBet Casino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

Good day,

I currently have three open withdrawals at Supabet sports betting that have not been processed or paid out for several days.

The withdrawals were correctly requested via my Supabet account. Despite the time that has passed, the money is still in "pending/processing" status.

I have contacted Supabet customer service several times already. Unfortunately, I haven't received a concrete explanation as to why the withdrawals aren't being processed. Instead, I'm simply being given the runaround or told to expect further processing time.

My account is verified and I have not yet been given a specific reason against a payout.

Since there are now three payouts pending simultaneously, I am seriously worried whether my balance will ever be paid out.

I therefore request your support in clarifying the case and in urging Supabet to issue a statement and to pay out my outstanding amounts as quickly as possible.

As proof, I am sending screenshots of the three payouts.

Thank you for your support.

Guten Tag,

ich habe bei Supabet Sportwetten derzeit drei offene Auszahlungen, die bereits seit mehreren Tagen nicht bearbeitet bzw. ausgezahlt wurden.

Die Auszahlungen wurden ordnungsgemäß über mein Supabet-Konto beantragt. Trotz der vergangenen Zeit befindet sich das Geld weiterhin im Status „ausstehend/in Bearbeitung".

Ich habe mich bereits mehrfach an den Supabet-Kundenservice gewandt. Leider erhalte ich keine konkrete Erklärung, warum die Auszahlungen nicht durchgeführt werden. Stattdessen werde ich lediglich vertröstet bzw. auf eine weitere Bearbeitungszeit verwiesen.

Mein Konto ist verifiziert und mir wurde bisher kein konkreter Grund genannt, der gegen eine Auszahlung spricht.

Da mittlerweile drei Auszahlungen gleichzeitig ausstehen, mache ich mir ernsthafte Sorgen, ob mein Guthaben überhaupt noch ausgezahlt wird.

Ich bitte Sie daher um Unterstützung bei der Klärung des Falls und darum, Supabet zur Stellungnahme und zur schnellstmöglichen Auszahlung meiner offenen Beträge zu bewegen.

Als Nachweise sende ich Screenshots der drei Auszahlungen mit

Vielen Dank für Ihre Unterstützung.

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Dear Patric99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Patric99,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Patric99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru