SupaBet Casino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

Supabet1 is no longer processing withdrawals, presumably because they exceed the amount of deposits made.

No response to attempts to contact the company.

Verification was already completed correctly beforehand.

Supabet1 bearbeitet keine Auszahlungen mehr. Vermutlich da sie über dem der getätigten Einzahlungen liegen.

Keine Reaktion auf Kontaktaufnahme.

Verifizierung wurde bereits im Vorfeld korrekt abgeschlossen.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Luckyguess85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Luckyguess85,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Luckyguess85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The payments have been transferred, however, I have been waiting for other payments for more than 14 days now.

Even after contacting customer service multiple times, during which I was only given the runaround, no money has been transferred to date. As I said, the oldest payment request is now over 14 days old and I'm still waiting for the money.

Die Auszahlungen wurden überwiesen allerdings warte ich auf andere Auszahlungen mittlerweile MEHR als 14 Tage.

Auch nach mehrmaligem Kontakt zum Kundenservice, bei denen ich nur permanent vertröstet wurde, wurde bis dato kein Geld überwiesen. Wie gesagt der älteste Antrag Auszahlung ist nun älter als 14 tage und ich warte noch immer auf das Geld.

Dear Luckyguess85, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please confirm if you received the 1600 payment you requested as withdrawal?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla M.

Dear Luckyguess85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.