SupaBet Casino - Die Auszahlung an den Spieler verzögert sich

Dear CasinoGuru Team,

I am contacting you because I currently have a problem with the provider Supabet.

I won a total of €3,500 there and initially wanted to withdraw €1,500. Since the maximum withdrawal limit is €500 per withdrawal, I requested three withdrawals. According to Supabet, these should be processed within three business days. However, today is already the fourth business day and nothing has happened.

I've tried contacting customer support several times, unfortunately without success. I also saw on your site that a similar case has already been reported.

Therefore, I would like to ask you to involve the provider in my case so that the payout can hopefully be processed more quickly.

Thank you in advance for your support!

Sehr geehrtes CasinoGuru-Team,

ich wende mich an Sie, da ich aktuell ein Problem mit dem Anbieter Supabet habe.

Ich habe dort insgesamt 3.500 € gewonnen und wollte mir zunächst 1.500 € auszahlen lassen. Da pro Auszahlung maximal 500 € möglich sind, habe ich drei Auszahlungen beantragt. Laut Angaben von Supabet sollten diese innerhalb von 3 Werktagen bearbeitet werden. Heute ist jedoch bereits der 4. Werktag vergangen, ohne dass etwas passiert ist.

Ich habe bereits mehrfach versucht, den Kundensupport zu kontaktieren – leider ohne Erfolg. Auf Ihrer Seite habe ich zudem gesehen, dass bereits ein ähnlicher Fall gemeldet wurde.

Daher möchte ich Sie bitten, den Anbieter in meinen Fall mit einzubeziehen, damit die Auszahlung hoffentlich schneller bearbeitet wird.

Vielen Dank im Voraus für Ihre Unterstützung!

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thank you for your reply!

I can understand this, but I can assure him that I will not get the money before they involve the provider.

This was the same problem with the other case on the page.

Please do this for me.

Vielen Dank für Ihre Antwort!

Ich kann dies Verstehen ich kann ihn aber versichern dass ich das Geld vorher nicht bekommen werde, bevor sie den Anbieter mit reinziehen.

Das war beim anderen Fall auf der Seite das Selbe Problem.

Bitte machen sie das für mich.

Please help me

Bitte helfen sie mir

Please help me. I still haven't received a payout. It's been 10 days since I promised. 3

Bitte helfen sie mir bis jetzt hab ich immer noch keine Auszahlung erhalten. ES IST DER 10 TAG VERSPROCHEN WAREN 3

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

No, unfortunately not yet. Please involve the SupaBet team. I urgently need my withdrawals.

Hallo,

nein leider noch nicht bitte ziehen sie das SupaBet Team rein. Ich benötige meine Auszahlungen dringend

Dear player, please note that this complaint will be rejected because it is a duplicate of another complaint you have already submitted. To ensure we assist you in the most efficient way, we kindly ask you to continue with the newer complaint thread.