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Hi there,

I confirmed a withdrawal a week ago, still nothing happened and the live support have been telling me the same since day 1 that the finance department has been dealing with.

It can't be, I didn't play with a bonus or anything else, I deposited normally and won accordingly, and they just don't want to process my withdrawal???

Hallo,

Ich habe eine Auszahlung bestätigt vor einer Woche, es ist immer noch nichts passiert und die im Live Support sagen mir seid Tag 1 das selbe das die in der Finanzabteilung zu tun haben.

Es kann doch nicht sein, ich habe weder mit Bonus noch mit was anderem gespielt, ich habe normal eingezahlt und dementsprechend gewonnen, und die wollen einfach meine Auszahlung nicht bearbeiten???

Dear Claudia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

I know, but there really isn't anything from them, not even a reasonable answer from support

Ich weiss, aber von denen kommt ja wirklich überhaupt nichts nicht Mal ne vernünftige Antwort beim Support

Dear tmmmck2,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.