StakeMania Casino - Die Rücknahme des Spielers hat sich verzögert.

Hello, I played at this casino, fulfilled the bonus requirements, and requested a €100 withdrawal. First, they demanded thousands of documents. Then my account was verified, and the withdrawal was supposedly confirmed. When I asked when my money would be paid out, they said it had been paid to a Mifinity account. I clearly requested a bank transfer because I don't even have a Mifinity account. They are doing everything they can to prevent me from paying out. I request your assistance.

Guten Tag ich habe in diesem casino gespielt den Bonus umgesetzt und 100€ Auszahlung beantragt erstmal haben sie tausende von Dokumenten gefordert dann war mein konto verifiziert und die Auszahlung angeblich bestätigt. Dann fragte ich nach wann mein Geld ausgezahlt wird dann hieß es es wurde auf ein mifinity konto ausgezahlt ich habe ganz klar Bank Transfer angegeben weil ich nicht mal ein mifinty konto besitze. Sie tun alles um nicht auszuzahlen ich bitte um Unterstützung

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the transaction history in your account, showing the withdrawal request in question?
• When exactly did you submit your withdrawal request?
• When was the last time the casino communicated with you regarding the status of your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Heiko004,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika