Sportsbet.io Casino - Die Rückerstattungsanfrage des Spielers verzögert sich.

Hi, I accidentally sent 150 USDT to an account I had with sportbet.io

On the 10th they told me they would give me a refund within 2 days, but they didn't, and now they're not responding to my messages.

Hola mira por error yo envié 150 usdt a una cuenta que tenía con sportbet.io

El día 10 me dijeron que un plazo de 2 días me haría el rembolso pero no me lo hicieron pero los mensajes ya no me responde

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Vgf100,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please describe in more detail how this happened?
• Do you currently have access to your casino account?
• If you do, was this deposit successfully credited to the account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I mistakenly sent 150 USDT to a deposit address that belonged to an old Sportsbet.io account that is currently closed.

I contacted Sportsbet.io support and on December 10th they confirmed via email that the refund had been requested and would be processed within approximately 2 days.

However, to date I have not received the funds nor have I received a response to subsequent emails in which I have asked about the status of the refund.

I am currently unable to access my account or the Sportsbet.io website from my location (Spain).

I can provide the transaction TXID and email confirmation if needed.

Envié por error 150 USDT a una dirección de depósito que pertenecía a una cuenta antigua de Sportsbet.io que actualmente está cerrada.

Contacté con el soporte de Sportsbet.io y el día 10 de diciembre me confirmaron por correo electrónico que se había solicitado la devolución y que se procesaría en un plazo aproximado de 2 días.

Sin embargo, hasta el momento no he recibido los fondos ni he obtenido respuesta a los correos posteriores en los que he preguntado por el estado de la devolución.

Actualmente no puedo acceder a mi cuenta ni a la página web de Sportsbet.io desde mi ubicación (España).

Puedo aportar el TXID de la transacción y la confirmación por correo electrónico si fuera necesario.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Vgf100,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina