SPN99 Casino - Die Gewinne des Spielers wurden eingezogen.

I made a $30 deposit and redeemed 10% bonus $3, so I had a total of $33 to play with. I won $1192.50 fairly and correctly. The casino has forfeited my winnings on the basis that there’s "suspicious betting behaviour". They’ve refunded my initial $30 deposit. I did nothing wrong and they won’t even give me a reasonable explanation (they keep repeating themselves that it’s "suspicious betting behaviour"). They are wrong because I did nothing wrong and I’m entitled to my winnings. I have the screenshot of the live chat but it doesn’t fit here. Please help me, I really need this money. I can send all relevant screenshots if you need. They will show you the conversation/scam.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spn99.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports)
• Have you made any previous payout of winnings in the casino?
• Have you passed account verification? When? Which documents were you asked to provide during the process?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear sopia16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru