Spirit Casino - Der Spieler hat Probleme mit der Kontobestätigung.

Hello!

This is the first time I've made a deposit at this casino via Skrill bank transfer. Now I'm having problems with the verification process. I've already submitted all my documents several times, and the casino keeps rejecting everything, even though I submitted everything as requested. The casino has since stopped responding. I've never had any problems at any other casino; I'm afraid it's a scam. Please help!

Hallo!

Ich habe das erste Mal bei diesem Casino eine Einzahlung via Skrill Banktransfer getätigt. Nun habe ich dort Probleme mit der vertifizierung. Ich habe bereits mehrsfach alle Unterlagen gesendet und das Casino lehnt immer wieder alles ab, obwohl alles wie vom Casino gefordert übermittelt wurde. Mittlerweile antwortet das Casino nicht mehr. Ich hatte noch nie Probleme in einem anderen Casino, ich befürchte es handelt sich um Betrug. Bitte um Hilfe!

Dear claudi3110,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spirit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify whether your account is accessible to you? Can you log in?
• Since when have you been attempting to verify your account?
• Could you please share what instructions for document submission you received from the casino?
• Could you please list which documents you provided, which of the documents were approved, and which weren't accepted?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello! Thank you very much for your support! The problem has been resolved. Thank you!

Hallo! Vielen lieben Dank für die Unterstützung! Das Problem wurde gelöst. Danke!

Dear claudi3110,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru