Spinsy Casino - Die Auszahlung an den Spieler verzögert sich

The casino is withholding my withdrawals of €500 each from May 24th, 26th, and 27th, totaling €1,500. My account is fully verified. I haven't claimed any bonuses. Customer chat and emails consistently give the same response: the withdrawals are being processed and are delayed, even though the stated withdrawal time is 3 business days.

Casino zahlt meine Auszahlungen v. 24./26./27.5 jeweils 500€ nicht aus= gesamt 1.500€. Konto wesr vollständig verifiziert. Kein Bonus im Anspruch genommen. Kunden Chat und per Email immer die gleichen Antworten dass es in Bearbeitung ist und es sich verzögert obwohl 3 Werktage angegen als Auszahlungsdauer.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Anonym46,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Anonym46,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Karla,

The payouts are still pending. In the meantime, I've also lost my €2000 balance at Spinsy. The casino continues to give conflicting information regarding the delay. Sometimes it's due to security checks, other times it's due to high demand.

Sehr geehrte Karla,

die Auszahlungen sind weiterhin ausstehend. In der Zwischenzeit habe zudem das Guthaben in Höhe von 2000 € bei Spinsy verspielt. Von dem Casino kommen weiterhin widersprüchliche Aussagen wegen der Dauer. Mal sind es Sicherheitsprüfungen, mal zu hohes Aufkommen.

Still no money received today and the same excuses from Spinsy Casino...

Heute immer noch kein Geld eingang und die selben Ausreden von Spinsy Casino..

Dear Anonym46, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello,

- Yes, I have already had successful payouts.

- Verification already passed

- played without bonuses

-The profit is based on casino winnings.

Chat logs will follow via email.

Kind regards

Hallo,

- Ja ich hatte schon erfolgreiche Auszahlungen

- Verifizierung bereits bestanden

- ohne Boni gespielt

-der Gewinn basiert auf Casino Gewinne.

Chatprotokolle folgen per Mail.

Freundliche Grüsse

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Anonym46,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla