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I'm unable to cash out my withdrawals... They always give me an excuse, saying it's an issue with my bank..

No soy capaz de cobrar las retiradas... siempre me ponen la excusa que es por problemas con mi banco..

Dear Torronter19,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good afternoon!

They just canceled my withdrawal again.

They tell me that it is problems with my bank (I have never had problems collecting a withdrawal at any betting house before), on Monday I will go to my bank to see if it is true that the problem is because of them.

Do you know if there have been more cases like this that do not charge?

Thank you.

Buenas tardes!

Me acaban de cancelar de nuevo la retirada..

Me dicen que es problemas con mi banco ( nunca anteriormente en ninguna casa de apuestas tuve problemas para cobrar una retirada), el lunes iré a mi banco a ver si es verdad que es por ellos el problema.

Sabéis si ha habido más casos como este que no cobran?

Gracias.

Hi Torronter19,

• Could you please clarify if you were informed about any alternative withdrawal methods for your winnings?
• Additionally, has your account been successfully verified in the past?

Thank you.

They canceled my withdrawal again for the fourth time 4

Me volvieron a cancelar la retirada por cuarta vez 4

Hi Torronter19,

Could you please check my two previous replies and try to assist?

Thank you.

Dear Torronter19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.