SpinMills Casino - Der Antrag des Spielers auf Schließung seines Kontos wurde ignoriert.

Good morning, this casino persecutes people, especially when they realize that they are dealing with people with gambling addiction problems.

I asked them twice to close my account. Twice this request was accepted, but within a few minutes I was able to reopen the account both times.

This last time I made it very clear that I didn't want the option of being able to reopen, i.e. I wanted them to close the account PERMANENTLY!!!! They didn't!!! Because I reopened my account again in a few minutes! I lost another €325 and now I want to get that money back! These people must be held accountable!!!!

It goes without saying that it takes dozens of emails to close the account, dozens of emails trying to dissuade the decision to close!

They don't respect the rules of their own license! They don't deserve the license they have!

This is a warning to anyone who is ever going to play here!

Bom dia, este casino persegue as pessoas, principalmente aquando percebem que estão perante pessoas com problemas de adição de jogo.

Pedi por duas vezes para encerrarem a conta. Por duas vezes esse pedido foi aceite, mas em poucos minutos consegui reabrir a conta pelas duas vezes.

Está última vez eu fui bem explícita que não queria ter a opção de poder reabri, ou seja queria que encerrassem a conta PERMANENTEMENTE!!! Não o fizeram!!! Porque eu reabri de novo a minha conta em poucos minutos! Perdi mais 325€ e agora quero que reaver esse dinheiro! Essas pessoas têm de ser responsabilizadas!!!!

Falta dizer que para encerrarem a conta são precisos dezenas de emails, são dezenas de emails a tentar dissuadir a decisão de encerramento!

Não respeitam as regras da sua própria licença! Não são merecedores da licença que têm!

É um aviso a quem vai algum dia jogar aqui!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with SpinMills Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila