SpinLand Casino - Die Rücknahme des Spielers hat sich verzögert.

I requested my payout on July 13, 2026.

After a week and a half, I first inquired in the chat about how much longer the payout would take. I was informed that the processing time for a payout could take 7-21 business days. This is stated in the terms and conditions. After 21 business days, I contacted support via email. The reason given for the long processing time was: high volume of payout requests! They told me this three times. Seven days ago, I sent a reminder email to support. To this day, nothing has happened.

Ich habe meine Auszahlung am 13.07.2026 beantragt.

Nach 1 1/2 Wochen fragte ich das erste mal im Chat wie lange die Auszahlung denn noch brauchen würde. Da wurde mir mitgeteilt, das bearbeitungszeit der Auszahlung 7-21 Werktage dauern kann. So steht es in den AGB´ s. Nach 21 Werktagen kontaktierte ich den Support per E-mail. Die Begründung für die lange bearbeitungszeit lautet: Hohe Auszahlungsanträge! Dies schrieben sie mir 3 mal. Vor 7 Tagen habe ich eine Mahnung per E-mail an den Support gesendet. Bis heute hat sich nix getan.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please attach a screenshot of your pending withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello,

I would also like to mention that spinland36.com is a copy or mirror offer and not the original (Spinland.com).

The specified "Master License 34389464EU" does not exist .

This is a fictitious file number frequently used on disreputable online casino websites (so-called rogue casinos). No license with this designation exists in Curaçao.

Hallo,

ich wollte noch mitteilen, das es sich bei spinland36.com um eine Kopie bzw. ein Mirror-Angebot und nicht um das Original (Spinland.com) handelt.

Die angegebene „Master-Lizenz 34389464EU" existiert nicht.

Es handelt sich um ein erfundenes Aktenzeichen, das häufig auf unseriösen Online-Casino-Websites (sog. Rogue Casinos) genutzt wird. Es gibt in Curaçao keine Lizenz mit dieser Bezeichnung.

Hello Puppe,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Puppe,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 5+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for SpinLand Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from SpinLand Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.