SpinCity Casino - Beim Spieler kommt es zu Verzögerungen bei der Verifizierung und Auszahlung.

This casino is constantly delaying the verification and therefore the payout process! I've been waiting for my money for over a week now and have already sent the documents three times!

Dieses Casino verzögert die Verifizierung und dadurch die Auszahlung ständig! Ich warte nun schon seit über einer Woche auf mein Geld und habe die Unterlagen bereits 3x gesendet!

Hello dagmarfischer21,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinCity Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello Nick, for the first time I sent the passport, selfie and Skrill authentication documents Mon or Tue last week. After about 2 days, the whole thing came back to Skrill and Pass despite asking the customer center who wrote to me that it had already been approved externally. I then sent the whole thing again and received the same thing back on Saturday within a period of about 2 days. I wrote to customer service again yesterday (Sunday) and they said I should wait until it's through. However, nothing has been OK since Saturday.

Hallo Nick, erstmalig sendete ich die Dokumente Pass, Selfie und Skrill Authentifizierung Mo oder Di letzte Woche. Nach ca. 2 Tagen kam das ganze trotz Nachfrage beim Kundencenter die mir geschrieben haben, daß es extern schon genehmigt ist wieder retour Skrill und Pass. Daraufhin sendete ich nochmal das ganze und bekam wieder im Zeitraum von ca. 2 Tagen das ganze retour am Samstag das selbe. Habe gestern (Sonntag)wieder mit dem Kundenservice geschrieben, die sagten ich solle warten bis es durch ist. Es ist seit Samstag jedoch kein OK gekommen.

I just received an email saying that the documents had been rejected again. Pure chic!

Habe gerade ein Mail erhalten, daß die Dokumente wieder abgelehnt würden. Reine Schickane!

Can you please forward the e-mail received from the casino to nikolas.b@casino.guru?

Dear dagmarfischer21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Nick,

Thank you very much for your commitment and sorry for my late reply. I would finally get verified at Spin City.

Best regards

Dagmar

Hallo Nick,

vielen herzlichen Dank für dein Engagement und sorry für meine späte Antwort. Ich würde endlich verifiziert bei Spin City.

Liebe Grüße

Dagmar

Dear dagmarfischer21,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru