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Hello, on May 6th, I withdrew PLN 4,900 in three payments. To this day, I've been getting the same responses in the chat: that they're trying to process it as quickly as possible, and I'm still waiting for my payment, which has been in the same place since the beginning.

Hello, on May 6th, I withdrew PLN 4,900 in three payments. To this day, I've been getting the same responses in the chat: that they're trying to process it as quickly as possible, and I'm still waiting for my payment, which has been in the same place since the beginning.

Witam, 6 maja wypłaciłem 4900zl w 3 wypłatach. Do dzisiejszego dnia na chacie dostaje te same odpowiedzi, że starają sie zrobić to jak najszybciej i dalej wyczekuję wyplaty, która od początku stoi w tym samym miejscu.

Hello, on May 6th, I withdrew PLN 4,900 in three payments. To this day, I've been getting the same responses in the chat: that they're trying to process it as quickly as possible, and I'm still waiting for my payment, which has been in the same place since the beginning.

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Dear Rybaqq,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas