Spinbara Casino - Das Spielerkonto bleibt trotz Schließungsantrags geöffnet.

Hello,

On September 8th, I contacted Spinbara via email to state that I wanted to close my account due to gambling addiction.

Unfortunately, that didn't happen. I contacted Spinbara via email, as their support suggested, and requested the deletion.

Today I gambled away €604 because the account wasn't closed.

I would like to get my money back. Please help me.

I will also write to support via email at the same time.

Hallo,

ich habe mich am 08.09. per Email an Spinbara gewandt dass ich aufgrund der spielsucht mein Konto schließen will.

leider hat das nicht stattgefunden. Ich hatte mich per Email an Spinbara gewande wie der Support gesagt hat und um Löschung gebeten.

heute habe ich 604€ verspielt weil das Konto nicht gecshlossen war.

ich würde das Geld gerne zurück bekommen. Bitte helfen sie mir.

ich werde zeitgleich dem Support per Email nochmal schreiben.

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Dear Isii_i,

Thank you very much for submitting your complaint. I am sorry to hear about the issue you have encountered.

I have reviewed the casino's Responsible Gambling Policy, which states the following regarding self-exclusion:

"Self-exclusion request: You can contact the Support Service Team via e-mail at support@spinbara.com, and we will close your account as soon as practicable. It is the player’s responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts."

To better understand your case, could you please clarify a few points?

• Could you please send me a copy of your self-exclusion request to my email karla.m@casino.guru?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.