Spinational Casino - Das Spielerkonto wurde aufgrund einer stornierten Auszahlung geschlossen.

Hello, my account was blocked over a month ago with a pending withdrawal. I would like my withdrawal and remaining balance paid out. My withdrawal was requested on January 28th.

On March 12th, I asked for information on when they would approve my withdrawal, they responded with this email in which they asked me for the documents:

I sent all the requested documents and the casino told me that I would have updates as soon as possible:

Too bad I haven't received any updates. My withdrawal was canceled on April 7th (I assume it's automatic because it's been a long time since I requested it). I emailed them again for more information, but they haven't even responded to this date.

I hope you can help me make sense of this mess.

Salve, il mio conto è stato bloccato più di un mese fa con un prelievo in corso. Vorrei che il mio prelievo e il mio saldo residuo mi vengano pagati. Il mio prelievo è stato richiesto il 28 Gennaio.

Il 12 Marzo ho chiesto informazioni su quando mi avrebbero approvato il prelievo, loro mi hanno risposto con questa email in cui mi chiedevano i documenti:

Io ho inviato tutti i documenti richiesti e il casino mi ha detto che avrei avuto aggiornamenti appena possibile:

Peccato che non ho ricevuto nessun aggiornamento, il 7 Aprile il mio prelievo è stato annullato (suppongo che sia una cosa automatica perché è passato tanto tempo da quando l'ho richiesto) ho chiesto di nuovo informazioni via email ma ad oggi non hanno nemmeno risposto.

Spero possiate aiutarmi a far ragionare questo casino.

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Dear Spaffle,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila