Spinanga Casino - Der Spieler fordert eine Datensperrung aufgrund von Kontoproblemen an.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.

Please note that online casinos have rarely impact on what happens in other online casinos associated by license or otherwise. Requests related to the account of personal information and how it's handled aren't centralized in offshore casinos. We are unable to persuade the online casino to enact a ban across casinos with the same license.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain why you wish your account to be closed? Which reasons for account closure have you given to the casino?
• What response from the casino have you received?
• Do you believe yourself to be a vulnerable player in need of protection from further gambling?
• Could you please explain what the disputed amount of €16000 refers to in your situation?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

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Dear Gentelman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So can I now play in other online casinos without any problems?

Did I understand you correctly

Can I play at other online casinos that have the same license?

Also kann ich jetzt ohne probleme in anderen online casinos spielen ?

Habe ich sie richtig verstanden

Darf ich in anderen online casinos spielen die zu der Lizenz gehören?

I apologize, but I don't understand your inquiry or how the issue relates to this casino and the disputed amount of 16000€

Please let me know the details of your situation.

I'll await your reply.

They said that it is not possible to exclude me from all casinos that are under the license of this casino

I will remind you if I have any problems with the license in another casino in the future

I rely on the fact that I can play in other casinos with the license

I deposit funds regularly

I don't want to have any problems in the future

Sie haben gesagt das es nicht möglich ist mich für alle Casinos die zu der lizenz von diesem Casino gehört Auszuschließen

Ich werde sie daran erinnern falls ich in Zukunft mit der Lizenz in einem anderen casino probleme haben werde

Ich verlasse mich darauf das ich in anderen casino mit der Lizenz spielen darf

Ich zahle regelmäßig Gelder ein

Ich möchte keine Probleme in Zukunft bekommen

Thanks for the explanation.

From our article on the Anjouan regulator, I found this information: https://casino.guru/licensing-authorities/comoros-license

Self-Exclusion

Anjouan Gaming does not currently offer a way for players to exclude themselves from all licensed operators at once, and states on its website that self-exclusion requests should be submitted to the operator directly. All operators are obliged to offer players this facility, and must report any self-exclusions to the authority within 1 working day.

The easiest way to request an exclusion is via the license validator page:

Please let me know if there is any other way I may assist you with the issue.

Dear Gentelman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I do not want to be banned from the entire license

I want to continue playing in other casinos belonging to the NovaForge group

I like to play for Anjouan Casinos with the valid license NovaForge

I have no problems

It was just that I didn't want to play for this casino anymore

I explained my request incorrectly I like to play

But I don't want to play for Spinanga anymore, they took too long with the payout, they didn't keep their word

Ich möchte nicht für die gesamte Lizenz gesperrt werden

Ich möchte in anderen Casinos weiter spielen die zu der Gruppe NovaForge gehören

Ich spiele gerne für Anjouan Casinos mit der Gültigen Lizenz NovaForge

Ich habe keine Probleme

Es ging nur darum das ich für dieses Casino nicht mehr spielen wollte

Ich habe mein Anliegen falsch erklärt ich spiele gerne

Aber für Spinanga möchte ich nicht mehr spielen sie haben sich zu viel zeit gelassen mit der Auszahlung sie haben ihr Wort nicht gehalten

You can close this complaint

Sie können diese Beschwerde schließen

We’ve closed this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.