Spin Samurai Casino - Die Transaktion des Spielers wurde nicht gutgeschrieben.

During the bank transfer I gave the account number instead of the IBAN number. Can not change this number anymore . Can't seem to reset the number

Ich habe beim Bank Transfer die konto nummer anstatt der IBAN nummer angegeben . Kann diese nummer nicht mehr ändern . Zurücksetzen der nummer ist offenbar nicht möglich

Hello Michael,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Spin Samurai Casino. Allow me to ask you a few more question before we would move forward.

Could you please advise if you mean transfer as deposit or withdrawal as the screenshots you provided are barely visible. Is your account already verified in the casino?

Please let us know as soon as possible whether it is an issue with deposit or withdrawal as we can't do anything until then.

Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Hello Nick

it's about the payout. The deposit is not a problem, it works with Visa cards (I have 2) for the payment I gave my postfinance card (postal account), but mistakenly gave the account number and not the IBAN number. I have already been asked a few times by support to enter the IBAN number, but the account field remains blocked. Can't specify a new card either. I asked the support to reset my payout account but apparently you don't want to or you can't

regards. Michael

Hallo nick

es geht um die auszahlung . Die einzahlung ist kein problem die geht mit visa karten ( habe 2) für die auszahlung gab ich meine postfinance karte (postkonto ) an , aber irrtümlicherweise die konto NR und nicht die IBAN Nummer . Ich wurde schon einige male vom support aufgefordert die IBAN Nr einzugeben ,das Account field bleibt aber gesperrt . Kann auch keine neue karte angeben . Ich bat den support darum mein auszahlungskonto zurück zu setzen aber offenbar will man oder kann man das nicht

grüsse. Michael

Hello again Michael,

Could you please advise since when is this problem ongoing? Based on your description it is only a temporary issue and might be fixed soon.

Hello Nick

the problem has existed for 2 weeks

Greetings Michael

Hallo nick

das problem besteht seit 2 wochen

gruss michael

Dear Michael,

And when was the last time the casino responded to you and what was it? Did you try to reach them with this issue since your last attempt?

Hello Nick

the problem is solved .

I will never play online again, no matter how good a casino website is or is praised. I have now lost almost 4000 euros, but I will not become poor because of it. Thank you very much for your effort .

greeting. Michael

Hallo nick

das problem ist gelöst .

werde nie mehr online spielen egal wie gut sich eine casino website darstellt oder gelobt wird .habe nun knapp 4000 euro verloren , werde aber deswegen nicht verarmen . Vielen dank für ihre mühe .

gruss. Michael

Thank you for letting us know Michael that the issue has been resolved. Please do not hesitate to contact us if you would come across any other trouble again, we will gladly try to help.

Regards,

Nick