Spin Fever Casino - Der Spieler beantragt den Selbstausschluss, erhält aber keine Unterstützung.

Hello,

I want to self-exclude from this casino due to gambling addiction. I contacted email support on September 29th and received no response. I sent another email today and still haven't received a reply, and I don't expect to. I've tried using the live chat, but I'm waiting for 10-30 minutes and can't get through, despite multiple attempts. I hope you can help me get this casino to permanently exclude me.

Hallo,

Ich möchte mich in diesem Casino aufgrund von Spielsucht sperren lassen, ich habe den E-Mail Support am 29.09 kontaktiert und keine Antwort erhalten ich habe heute noch eine E-Mail geschrieben und bis jetzt noch keine Antwort und ich denke ich werde auch keine Antwort erhalten. Habe versucht in live Chat zu gehen, warte da teilweise 10-30 Minuten und komme nicht durch, mehrfach versucht. Ich hoffe Sie können mir helfen das dieses Casino mich permanent ausschließt.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin Fever Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues and the casino's responses? Please share the information with timestamps, if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email and, at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Spin Fever Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide, found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear BetGG,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas