Snai Casino - Das Konto des Spielers wurde gesperrt und die Auszahlung der Gelder verzögert.

Hi, Snai blocked my account with article 14 after I tried to withdraw 3200 euros, the measure was supposed to have a maximum duration of 180 days but to date more than 200 have passed and they do not show any signs of sending money even though I communicated to them that I want to close the account, they pretend nothing happened, if you could help me I would be grateful

digirolamo******@gmail.com

This is the email associated with the game account

Salve snai mi ha bloccato il conto con art.14 dopo aver cercato di prelevare 3200 euro, il provvedimento doveva avere una durata massima di 180 giorni ma ad oggi ne sono trascorsi più di 200 e non accennano ad inviare soldi nonostante gli abbia comunicato di voler chiudere il conto, fanno finta di niente, se poteste aiutarmi ve ne sarei riconoscente

digirolamo******@gmail.com

questa è la mail associata al conto gioco

Dear Rossamuel,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you make bets only on sports?

When was the last time you communicated with the casino?

Has the casino specified which rules of Article 14 you have allegedly breached? Please forward me the emails you exchanged with the casino after your account was blocked at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I had only played on sports, and I had managed to cash in the gold bonus, when I wanted to withdraw I received this message:

Dear Customer,

we inform you that, pursuant to Article 14 of the Contract for participation in remote gaming, SNAI has suspended your Gaming Account for technical checks, therefore all operations on it will be inhibited, including deposits and withdrawals. The measure will have a maximum duration of 180 days, at the end of which the operation of the Gaming Account will be restored, except in the presence of disputes subject to investigation by the competent Judicial Authorities.

the last email dates back to a week ago where they tell me that checks are still underway, but how is it possible that it lasts more than 180 days

Avevo giocato solo su sport, ed ero riuscita a monetizzare il bonus gold, al momento del prelievo mi è arrivato questo messaggio:

Gentile Cliente,

la informiamo che, ai sensi dellarticolo 14 del Contratto per la partecipazione al gioco a distanza, SNAI ha provveduto alla sospensione del suo Conto di Gioco per verifiche tecniche, pertanto ogni operazione sullo stesso sara` inibita, ivi compresi versamenti e prelievi. Il provvedimento avra` una durata massima di 180 giorni, al termine dei quali l'operativita` del Conto di Gioco sara` ripristinata, salvo che in presenza di contestazioni oggetto di accertamenti da parte delle competenti Autorita` Giudiziarie.

l’ultima mail risale a una settimana fa dove mi dicono che sono ancora in corso verifiche, ma come è possibile che duri più di 180 giorni

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika