Slotuna Casino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

Hello, I requested a payment of 350 euros, but they keep sending me the same reply. I've been waiting for my money for 12 days now – outrageous! Never again!

Hallo ich habe eine auszahlung von 350 euro beantragt die schreiben mir immer nur das selbe ich warte jetzt seit 12 tagen auf mein geld eine Frechheit nie wieder

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Electrosam,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Hello, yes, the last payout was made on April 14, 2026, and I am verified.

Hallo ja die letzte Auszahlung wurde am 14.04.2026 getätigt und ich bin verifiziert

What can I do now? My money still hasn't been paid out.

Was kann ich jetzt unternehmen mein geld ist immernoch nicht ausgezahlt

Thank you for the update. Please provide more details. Some of my previous questions were not answered.

• Have you accumulated your winnings with or without an active bonus?
• How long did your last successful withdrawal take to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Please share screenshots of your communication with customer support regarding the withdrawal delay.

I appreciate your assistance.

Dear Electrosam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru