Slotuna Casino - Das Spielerkonto wurde ohne Angabe von Gründen geschlossen.

Hello, I have another problem with Slotuna Casino. Previously, it was about a delayed payment, and today I have a problem with my account being blocked by the administration. I've been collecting coins for a long time to later exchange for cash bonuses. When I tried to do so, it turned out that it couldn't be purchased. So I contacted support and received a message that my account was administratively blocked, and they didn't even give me any reason why. What have I done that I can't now spend the coins I've been collecting for so long? I have over 7,000 coins. I consider it outrageous that I was blocked from using the coins I've been collecting for so long without any reason.

Witam mam kolejny problem z kasynem Slotuna wcześniej chodziło o opóźniona płatność a dziś mam problem z zablokowanym kontem przez Administrację...Zbierałem monety przez długi czas żeby sobie później wymienić na bonusy pieniężne...gdy chciałem to zrobić okazało się że nie da się tego kupić...napisałem więc do suportu i otrzymałem wiadomość że moje konto jest zablokowane administracyjnie i nawet nie podadza mi żadnego argumentu dlaczego tak się stało ???? Co ja takiego zrobiłem że nie mogę teraz wydać tych monet które zbierałem tyle czasu mam ponad 7000 monet...uważam to za Skandal że bez podania przyczyny zostałem zablokowany z możliwości Skorzystania z tych monet które tyle czasu zbierałem.

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Dear Rooney10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities, or for no reason at all.

· Could you please advise if you had any remaining real money balance in your casino account?

Thank you in advance for your reply.

Best regards

Attila

Dear Rooney10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru